Helping Housing Associations and Local Authorities
Address the Social Housing (Regulation) Act with a Dynamic Digital Support Solution
Like many social housing providers, you are understandably wary of the mounting pressures to improve the sector’s reputation, support vulnerable tenants and optimise operations.
With unlimited fines, public shaming and poor tenant confidence the consequences of inefficient processes, Spaciable can help you define a new era of social housing, without the high costs often associated with technology.
Our Social Housing Partners
Who We’ve Helped
“Spaciable Living is new for J49 and I was concerned it was going to be a difficult project. I couldn't have been more wrong. The app is very easy to use and it only took a couple of days for me to feel comfortable with all its features.
I am by no means a tech savvy person, but the intuitive nature of the app certainly makes me feel like one. The chat feature works like WhatsApp.
I can easily communicate with anyone on the app. Reports are efficient, tracked easily, and support tenants well. Using the admin features, I can track all the flats in my development, and manage them effectively.
Spaciable Living also provides excellent support for whenever I was confused or needed assistance. Top notch service for a top notch product. Spaciable Living really knows what they're doing and provides everything that a developer or property manager needs. I highly recommend their product.”
How Spaciable Helps
Landlords Address New Legislation
Addressing the standards of social housing in the UK following the Grenfell Tower fire and the death of Awaab Ishak caused by mould exposure, the Social Housing (Regulation) Act 2023 places an emphasis on proactivity from social landlords, as well as severe repercussions for non-compliant landlords.
Spaciable helps social landlords navigate these tricky waters through a number of features that prioritise tenant wellbeing and safety, whilst providing landlords with powerful digital tools that facilitate the Report, Complain and Escalate steps set out by the Act.
Respond to issues quickly and efficiently
Personalised for each tenant
24/7 support with effective communication
Obtain ongoing tenant feedback
Transparent and accessible safety information
Secure Cloud-based document storage for property safety certificates, etc.
Specifications and Features
Complying with Legislation
-
From safety certificates to fire escape routes, Spaciable’s Cloud-based Document Library is an efficient way to guarantee every tenant has access to vital, up-to-date safety information, catalogued within a dedicated section, and easily demonstrate this when audited.
-
Improve the ease with which tenants can report issues, such as mould or faulty appliances and increase the ease and speed with which you can rectify them, with in-built screening, troubleshooting and tracking tools.
-
With the Regulator of Social Housing now able to carry out inspections and surveys, and request performance improvement plans, in addition to the landlord needing to report on Tenant Satisfaction Measures, it's imperative social housing providers have a firm grasp of tenant sentiment.
The Surveys feature enables landlords to create and distribute surveys periodically, enabling them to respond to any areas of concern before being officially audited and held accountable for any issues.
-
Avoid unexpected claims of negligence or maladministration by providing a template in which tenants upload periodic photos of key areas of the home, e.g., bedroom walls, kitchen units, etc., so you can monitor and respond to any notable deterioration over time, providing an auditable record of communication and action.
-
Make sure tenants' safety questions are pre-empted and answered. Spaciable’s FAQs provide answers to common tenant queries, improving the ease with which they can obtain advice on issues like preventing.
-
Increase response time to any queries new tenants may have by providing the most appropriate contact details for issues around tenant care, emergencies, services and property management.
-
Written by our in-house Editorial team, our Tenancy Manuals contain vital information about safety in the home, including ventilation, fire prevention and security measures.
Tenant and Community Engagement
Build Communities, Support Vulnerable Tenants and Protect the Environment
Social housing providers have come in for criticism due to a perceived disconnect between the landlord and the tenant, leading to poor survey scores, negative press and costly miscommunication.
Spaciable makes it easier for social housing providers to cultivate positive, eco-conscious communities, where tenants are given the resources and support to thrive and look out for one another, whilst landlords can easily arrange meetings where tenants can drive change and discuss the landlord’s performance.
We can also help you to onboard tenants who do not immediately have the smart technology to access digital information, through our preconfigured tablets, which will be preloaded with relevant apps, including Spaciable, and important documents to access offline.
Resident Engagement and Community Building
Specifications and Features
Create welcoming living environments that contribute positively to tenants’ wellbeing, whilst promoting strong links with the wider environment.
-
As an app-based solution, Spaciable Living provides much greater flexibility than exclusively web-based alternatives.
Improving communication with tenants is a major focus of the social housing sector and Spaciable's push notifications help ensure key messages are seen by residents, with a 30% higher open rate than emails and a 900% increase in click-throughs.
-
Our QR code stickers, signs and posters are an effective way to communicate events, safety protocols and development updates with tenants in communal areas, with links to the building's fire safety processes within the app, for example.
-
Create forms within Spaciable that enable tenants to easily report anti-social behaviour, helping to maintain a positive atmosphere around your properties, whilst giving tenants peace of mind that their safety, security and enjoyment of their home will not be compromised by others.
-
Encourage re-use and recycling through a neighbourhood marketplace, whilst also empowering tenants to create resident-led events and initiatives that benefit the wider community, such as litter picking.
-
Empower tenants to form groups that promote positive change, such as charitable endeavours and community involvement, bringing people together for a common cause, whilst combatting loneliness.
-
Help tenants track their energy expenditure by enabling them to effortlessly request meter readings, where they are located in communal cupboards or if they have accessibility difficulties.
-
Arrange events with the aim of bringing neighbours together, creating a feeling of inclusiveness across the community.
Event details can easily be created within Spaciable and shared to tenants’ individual calendars.
-
Contribute to the local economy and improve the ease with which tenants can access local amenities, public transport and healthcare facilities through the built-in Area Guide.
-
We can help you reach tenants who do not have smart technology with our pre-configured tablets, which will be preloaded with relevant apps, including Spaciable, as well as important documents that can be accessed offline.
The Journey Continues
Optimise Processes and Reduce Operational Costs
Outdated, inefficient processes are to blame for significant operational costs, as well as the knock-on expenses accumulated by attempts to rebuild brand confidence.
Spaciable streamlines property management processes, helping you save money in the long-run and avoid frustration from staff and tenants faced with processes that are no longer fit for purpose.
Property Management
Specifications and Features
Deploy resources effectively and create efficient processes that improve company performance and the tenant experience.
-
Use Spaciable to create and manage productive spaces for tenants, whether it's shared workspaces, fitness classes or communal lounges, promoting tenant wellbeing.
-
Securely hold and release keys on a tenant's behalf, for example, to enable maintenance works whilst they are away from the property, improving speed of resolution, whilst providing the peace of mind of an audit trail and automated reminders.
-
Track tenant engagement and use the data to support your tenant care processes, ensuring accountability and maintenance of high standards.
-
Save approximately 6.3 hours per week on parcel management alone by automating scanning in and notifying tenants.
-
Make it as straight-forward as possible for tenants to pay rent using the app’s payment feature, as well as setting reminders in the calendar, reducing the need to chase payments.
100,000+
Homes digitally delivered
25+
Years' experience in customer care for home users
169%
Increase in message open rates
200+
Residential Developers’ trusted partner
