Helping Housing Associations and Local Authorities
Improve Your Tenant Experience with a Seamless Digital Support Solution
Like many social housing providers, you are understandably wary of the mounting pressures to improve the sector’s reputation, support vulnerable tenants and create thriving communities.
It often feels an uphill struggle to meet Tenant Satisfaction Measures and improve survey scores, and collecting that data is itself a time-consuming manual task.
With Spaciable, satisfaction trumps scrutiny, while minimising costs associated with tenant turnover and repairs. Our platform prioritises tenant satisfaction, ensuring the highest standards of ongoing residential support.
Social Housing Providers We’ve Partnered With
Who We’ve Helped
How Spaciable Helps
The Tenant Experience
By improving your tenant experience, you can stand out in a sector that’s often under the microscope, maximising renewals and long-term tenancies, while meeting the criteria of the Tenant Satisfaction Measures.
Spaciable improves tenant engagement and lowers costs by:
Streamlining building management
Building connected communities
Offering 24/7 support
Personalising each tenant’s experience
Providing maintenance guidelines
Specifications and Features
On-boarding Tenants
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Our award-winning portal gives you the tools to seamlessly on-board your tenants, so their experience of your brand gets off to the best possible start.
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With Spaciable, your brand will be synonymous with exceptional tenant care. This starts with the look of the portal, with your branding appearing front and centre.
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Increase response time to any queries new tenants may have by providing the most appropriate contact details for issues around tenant care, emergencies, services and property management.
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Reduce missed appointments and manual admin, and demonstrate your commitment to the individual through an interactive calendar that allows your tenant care team to send invites to meetings, home demonstrations and welcome events, as well as future routine inspections, streamlining your communication and improving transparency of processes.
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Save time repeating answers to recurring queries. Spaciable’s pre-populated FAQs provides answers to common tenant queries, minimising tenant care calls and increasing response times by helping tenants self-serve information about moving and settling into their new home.
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Update new tenants with key information about their home, minimising delays in the moving process, encouraging their engagement with your brand and supporting them through regular, streamlined communication at either development or plot level.
The Journey Continues
Be There for Your Tenants 24/7 with Spaciable
Spaciable takes a long-term approach to tenant care.
Once your new tenants have settled into their home, their journey with you is only just starting.
Spaciable makes sure that’s a journey appreciated by your team and tenants alike, by creating a shared hub of information and tools that make tenant care effective, efficient and enjoyable.
Say goodbye to time-consuming, manual tasks and endless scrutiny. Turn your tenants into brand ambassadors through streamlined support and positive engagement.
Tenant Care
Specifications and Features
Spaciable keeps your tenants engaged long after signing their lease.
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Our Tenancy Manuals are written by our in-house team of experts to match your tone of voice and brand guidelines. Within each plot-specific Manual will be essential information for your tenants to settle-in, maintain and make the most of their new home, while sharing your tenant care and emergency processes, so tenants can self-serve information in an accessible format.
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Safely and securely share important documents with your tenants, from Tenancy Agreements to Gas Safety Certificates, using Spaciable’s interactive Library. User manuals and demonstration videos can also be uploaded to ensure proper operation of systems and appliances, minimising the cost of repairs.
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Track tenant engagement and use the data to support your tenant care processes, ensuring accountability and maintenance of high standards.
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Streamline amenity usage and access arrangements, through key, visitor and parcel management, providing peace of mind for tenants, especially vulnerable residents, and audit trails that ensure accountability.
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Track and respond to defects using Spaciable’s Issues tool that allows tenants to submit items for repair with accompanying photos or videos, after checking the issue against certain criteria to ensure it is a valid defect, creating a robust repairs process for tenants and an effective auditing solution for your repairs team, ensuring nothing slips through the gaps.
Enhance Your ESG Credentials
Build Communities, Support Vulnerable Tenants and Protect the Environment
Meet your environmental, social and governance responsibilities with Spaciable.
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Support vulnerable tenants through regular, one-to-one communication, using Spaciable’s Notifications feature, with opt-in push notifications.
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Introduce tenants to their neighbourhood through Area Guide, highlighting local amenities, transport services and medical facilities that will help them settle in and feel immediately at home, while demonstrating your commitment to sustainable transport and supporting local business.
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Create connected communities through the Chat and Group features on the app, whereby tenants can establish common-interest groups and charity events, increasing their engagement with the environment you have built and your brand, while providing support networks for single-occupier households.
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Streamline amenity usage and access arrangements, through key, visitor and parcel management, providing peace of mind for tenants and reducing reliance on site staff, while creating an audit trail to promote accountability.
Help vulnerable residents access essential information quickly and easily, so they can live as independently as possible, by providing QR codes on appliances and systems, as well as direct lines to essential contacts for any urgent issues.
100,000+
Homes digitally delivered
25+
Years' experience in customer care for home users
169%
Increase in message open rates
200+
Residential Developers’ trusted partner