Our expertly written, plot-specific Completion Manuals have helped over 200 developers elevate their relationship with their customers through vital information to help home users settle in. Available on Spaciable as a downloadable PDF or an interactive guide, the bespoke manuals demonstrate an elite level of customer care, even after completion, while reducing the strain on customer care teams.

Spaciable’s Library is an interactive hub of important documents and videos relating to an individual plot – from user instructions and bus timetables to warranty policies and safety certificates – ensuring an accurate, Code compliant record of key information is maintained, while helping home users become self-sufficient, saving customer care teams time.

The Rooms feature on Spaciable details the various fixtures, fittings and finishes on a room-by-room basis, enabling home users to easily self-serve, should they wish to check what paint was used in the hallway for any touch-ups or register an appliance. This saves customer care teams from keeping extensive records of specifications beyond completion, or spending time on the phone trying to unearth the tile dimensions.

At completion, the FAQs section will be updated to cover a wide range of home ownership topics, helping home users settle in and make the most of their new home, without needing to pick up the phone to your customer care team each time they are unsure about something. By helping home users become self-sufficient, in-house resources can be most effectively deployed.

Analytics provides live statistics for customer invites and activations on Spaciable, ranking developments and divisions (if applicable), providing a quick overview of customer engagement and helping managers to set targets.

Our professionally produced and presented How To videos are the ideal way to familiarise your home users with their home, without them needing to phone your customer care team, or improvise and potentially cause costly damage. A new generation of homebuyers are heavy consumers of video instructions, leading to increased referrals within this demographic.